During 36 years of establishment and development, Tran Phu wire and cable have been trusted by millions of customers and partners. This is the best reward for the engrossed and enthusiastic labor of the whole Board of Directors and Tran Phu employees. More than declarations of prestige, quality, it is the commitment through the product warranty policy.
Tran Phu electric cable products are warranted up to 25 years
According to the warranty policy of Tran Phu Electric Mechanical Joint Stock Company, Tran Phu electrical cables products are warranted for up to 25 years with the insurance fund of VND 25 billion of Bao Viet. The warranty policy is specified below:
1. Application scale
Applied on a nationwide scale (Within the territory of Vietnam)
Applicable to civil-manufactured wire products which are eligible for warranty prescribed by the company
2. Product warranty
During the period of product warranty, if there is an electrical problem at the project using the company's product and the defect is due to that product, the Company will be entirely responsible for supporting replacement and repair so that the electrical system can operate normally.
The determination of the cause of the incident at the work shall be agreed and inspected by both parties.
If the two parties cannot agree on the cause of the incident, a third party is required to determine the cause.
3. Warranty period
For the in-wall wiring of the building: 25-year warranty.
For uninsulated electrical wires in construction works: 05-year warranty.
The start of the warranty period is determined by the date of manufacture printed on the wire.
4. Product warranty conditions
Genuine products are manufactured by the company
Cause of damage, incidents at the workplace is due to manufacturing errors
Products are installed and used in accordance with the recommendations and instructions of the company
Products are inspected and evaluated by the company to be qualified for use at the project in accordance with the quality and technical standards of the product announced by the company.
Products are still in the warranty period
Related documents
Minutes of product inspection and process of using products at the construction site
Product quality control certificate issued by the laboratory of the factory while checking wire samples at work
Response letter on product status at the construction site and the cause of the problem at the construction site required by the customer
Product guarantee certificate of the company at the project
Tran Phu product warranty form for electric cables
NB: The Company knows that the provision of conditions and warranties does not cover all incidents, causes, or terms arising out of errors beyond the control of all parties, as well as inaccurate, unclear information, or untimely updates. For these cases, the company will try to assist customers in troubleshooting within the permitted range.
Besides the company's commitment, consumers should also equip some knowledge to preserve and use the wires in the safest way. Customers who need to be supported with information or problem solving related to warranty of Tran Phu electric cable products, please contact Customer Care hotline - 0898 41 41 41 for timely advice.
Note in the storage way to keep the wire in the best state
Genuine products have outstanding advantages and are favored by consumers because of the after-sales regime. With the trusted brand name that has been certified as Vietnam Value for many years of Tran Phu Electric Engineering, customers will no longer be hesitant when needing after-purchase support. Constantly satisfying and protecting consumers is the guideline for Tran Phu's policies.
CONTACT INFORMATION:
Tran Phu Electric Mechanical Joint Stock Company
Address: No. 41, Phuong Liet Str., Phuong Liet Ward, Thanh Xuan Dist., Hanoi.
Hotline: 0898.41.41.41
Email: contact@tranphu.vn
Website: www.tranphu.com.vn